Our Commitment to Privacy

At Complete Finance WA, we are committed to protecting your personal information and ensuring it is handled with transparency, care, and compliance.

Complete Finance WA operates as a credit representative of Aus Loans Pty Ltd, Australian Credit Licence 383999. As part of this arrangement, we collect, use, store and disclose personal information in connection with the credit assistance and finance services we provide, including sharing relevant information with Aus Loans Pty Ltd for compliance, assessment, operational and service-related purposes.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who We Are

xxxx Pty Ltd (ABN [insert ABN]) trades as Complete Finance WA and operates as a credit representative of Aus Loans Pty Ltd (ACN 131 827 908), which holds Australian Credit Licence 383999.

As a credit representative of Aus Loans Pty Ltd, Complete Finance WA provides credit assistance and access to a broader lender panel and supporting systems. In order to provide these services, your personal information may be shared with Aus Loans Pty Ltd and relevant lenders, funders and service providers involved in your finance application or ongoing finance arrangements.

What Is Personal Information?

“Personal Information” refers to any data or opinion about an identifiable individual, or an individual who is reasonably identifiable. This may include details such as your name, date of birth, contact information, employment history, financial information, identification documents, and credit-related information.

Why We Collect Personal Information

Complete Finance WA collects personal information where it is reasonably necessary to:

• Assess your eligibility for finance and provide credit assistance
• Verify your identity and supporting information
• Submit applications to lenders or finance providers
• Share information with Aus Loans Pty Ltd for compliance, oversight and operational support
• Communicate with you about finance products, services and your application
• Manage ongoing customer service and loan administration
• Meet legal, regulatory and reporting obligations

How We Collect Personal Information

We collect personal information directly from you when you:

• Complete an online enquiry, quote request or finance application
• Speak with one of our brokers or representatives
• Provide supporting documents such as payslips, bank statements or identification documents
• Interact with our website, email, phone or other digital communication channels

We may also collect information from authorised third parties, including:

• Aus Loans Pty Ltd
• Credit reporting bodies such as Equifax
• Lenders, aggregators and finance providers
• Employers, accountants or authorised referees
• Insurers, warranty providers or introducers
• Public registers, company databases and other lawful sources

Disclosure of Personal Information

To provide our services, we may disclose your personal information to:

• Aus Loans Pty Ltd for compliance, licensing oversight, operational support and credit assistance functions
• Lenders, banks and finance providers for application assessment and loan processing
• Credit reporting bodies such as Equifax
• Technology and platform providers that support our systems and services
• Verification, identity and document processing providers
• Insurance or warranty providers where relevant to your transaction
• Professional advisers, auditors, regulators, courts or authorities where required by law

Because Complete Finance WA operates as a credit representative of Aus Loans Pty Ltd, sharing relevant personal information with Aus Loans Pty Ltd is an important part of how we provide our services and meet our compliance obligations.

We do not disclose personal information to overseas recipients unless permitted or required by law.

Security of Personal Information

We use physical, electronic and procedural safeguards to protect personal information, including secure systems, restricted staff access, secure document handling processes and secure destruction of records when no longer required.

Accessing and Correcting Your Information

You may request access to, or correction of, personal information held by Complete Finance WA by contacting us using the details below.

Resolving Concerns

Policy Updates

This policy may be updated from time to time to reflect changes in our operations, legal obligations or regulatory requirements. The latest version will always be available on our website.